Payment and Delivery

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Delivery

If you have a question regarding the delivery of your order, please contact us.

We charge a flat rate for delivery as follows:

Free P&P in the UK — 3-5 days

£4.99 to Europe — 7 days

£6.99 elsewhere — 14 days

If you have not received your books within these time periods please contact us, stating your order reference number and name.

Returns

If you are unhappy with your purchase, we have a “no quibbles” returns policy. Please contact us within 30 days of purchase to arrange a return.

Please post your returns to: Windhorse Publications Returns c/o Booksource, 50 Cambuslang Road, Cambuslang, Glasgow, G32 8NB, UK

Payment

Payment is processed by PayPal. For any issues regarding payment or refunds, please contact us. For orders outside the UK, the price of your order will be stated in Pounds Sterling and converted to your local currency.

Comments & complaints

If you have any comments or complaints about our website or the service you have received, please let us know by e-mailing us at info@windhorsepublications.com or by telephone on 01223 213300.

Security and Privacy

We will store your name, e-mail addresses, home addresses and telephone numbers for our own information but we do not pass them on to anyone else. For more information, please view our Terms and Conditions and Privacy Policy.