Privacy Policy & Cookie Info

See also our Useful Information and Terms & Conditions pages

PRIVACY POLICY

Information we collect

In order to place an order or create an account on our website you must provide your name, address, phone number, and email address. We will not pass these details on to any company other than the payment providers, Braintree and PayPal, and our distributors BookSource and Ingram, who will deliver your order. BookSource’s privacy policy can be found here and Ingram’s is here.

Your information will be used for the following purposes only:

  • To fulfil delivery of your order and subsequent orders if applicable.
  • To complete payment for your order and subsequent orders if applicable.

Email newsletter

We also maintain an email newsletter. Subscription to this is optional and separate from having a customer account on our site. You can unsubscribe from the newsletter at any time using the links in each email. In doing so, we will remove your email address from our newsletter database, but not from our main account holder database. When subscribing to the newsletter your email address is transferred to Mailchimp, whose privacy policy can be viewed here.

Transaction information

All transaction information relating to payment for your order will be processed securely by Braintree or PayPal. PayPal’s User Agreement is here, and their Privacy Policy can be viewed here. Braintree’s Privacy Policy is here.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Transfer of data outside the EEA

We may transfer your data outside the European Economic Area (EEA). Such transfers are only when necessary, for the purposes of processing payments, backing up website data, and maintaining our email newsletters.

COOKIES

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookie Info

The types of cookies used are Analytical cookies, Performance cookies and Essential/Functional cookies.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Essential/Functional cookies are used to enable core functionality of the website such as user account login, shopping carts and whether to show the cookie bar or not.

The analytical and perfomance cookies used on this website are from Google Analytics, Mailchimp and Facebook which we use in order to gather data on how our website is used and to be able to make improvements on what we provide as well as measure and improve our use of advertising.

We provide a cookie notice on our website that allows users to consent to the use of all cookies used on the site or to opt out of all analytial and performance based cookies. Use of the opt out button on the cookie notice does not opt out of essential cookies as the website cannot function properly without these cookies. If a user would like to opt out of these they will need to do so via the controls in their browser.

Cookies Used On This Website

1. _ga

This analytical cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.

2. _gid

This analytical cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.

3. _gat

This performance cookie is installed by Google Universal Analytics to limit the colllection of data on the site if there is a high level of users visiting the website.

4. _fbp

This is a Facebook Targeting/Advertising Persistent Cookie which is used by Facebook to deliver, measure and improve the relevancy of advertising and to deliver a series of advertisement products on Facebook.

5. mailchimp_landing_site

This is used by Mailchimp to record which page was visited first on the website so we can measure the effectiveness of Mailchimp landing pages when used.

6. _grecaptcha and NID

This essential cookie is used by Google reCAPTCHA to provide spam protection for web forms used on the website.

7. wordpress_logged_in_[hash], wordpress_test_cookie and wordpress_sec_[hash]

These essential cookies are used by WordPress to allow users to login to their user accounts on the wsbsite.

8. woocommerce_cart_[hash], woocommerce_session_[hash]woocommerce_items_in_cart and woocommerce_logged_in_[hash]

The essential cookies are used by our eCommerce platform, WooCommerce, to power the functionality needed to allow users to use the book store – for exampel to store the contents of the shopping cart.

9. cn_cookies_accepted

This is an essential cookie used to determine whether or not the user has consented to analytical and performace cookies.

10. wfwaf-authcookie_[hash]

This is an essential cookie used to determine if a user is logged in to assist with the functionality of the website security scanner.

11. wpSGCacheBypass

This is an essential cookie used to disable website caching if a user is logged in so that changes made via login can be viewed on the website.