Useful Information
See also our Privacy Policy & Cookie Info and Terms & Conditions pages
EU DELIVERIES
Please be aware that the UK is no longer part of the European Union, and you may have to pay custom clearance charges and/or taxes upon delivery. This is out of our control. The rates you will have to pay depend on the VAT charged on books in the country to which the books are delivered.
HOW TO ORDER
Individual orders
Click the Add to basket button on any product page on this website to purchase your book, eBook, CD or eGift card. Click on View basket at any time to view your order.
You can pay via PayPal or by Visa, Mastercard or American Express. All payments are processed securely by PayPal or Braintree.
For orders outside the UK, the price of your order will be stated in Pounds Sterling and converted to your local currency.
Trade orders
Please see our Trade Resources page.
SHIPPING AND DELIVERY
We charge a flat rate for shipping as follows:
£2.99 in the UK — allow 3 to 5 days for delivery. Free shipping on orders over £40.
£4.99 to Europe — allow 7 days for delivery. Free shipping on orders over £50.
£7.99 to the rest of the world — allow 14 days for delivery. Free shipping on orders over £50.
If you have not received your books within these time periods please contact us on info@windhorsepublications.com, stating your order reference number and name.
RETURNS POLICY
If you are unhappy with your purchase, we have a “no quibbles” returns policy. Please contact us at info@windhorsepublications.com within 30 days of purchase to arrange a return.
Please post returned items to:
Windhorse Publications Returns
c/o BookSource
50 Cambuslang Road
Cambuslang
Glasgow
G32 8NB
UK
COMMENTS AND COMPLAINTS
If you have any comments or complaints about our website or the service you have received, please let us know by e-mailing us at info@windhorsepublications.com.