Useful Information

EU DELIVERIES

Please be aware that the UK is no longer part of the European Union, and you may have to pay custom clearance charges and/or taxes upon delivery. This is out of our control. The rates you will have to pay depend on the VAT charged on books in the country to which the books are delivered.

 

HOW TO ORDER

Individual orders

Click the Add to basket button on any product page on this website to purchase your book, eBook, or eGift card. Click on View basket at any time to view your order.

You can pay via PayPal or by Visa, Mastercard or American Express. All payments are processed securely by PayPal or Braintree.

For orders outside the UK, the price of your order will be stated in Pounds Sterling and converted to your local currency.

 

Trade orders

Please see our Trade Resources page.

 

SHIPPING AND DELIVERY

Shipping charges are calculated based on the weight and destination of your purchase.

For example, a standard paperback book usually weighs between 0.3 and 0.5kg, so based on current Royal Mail charges, shipping this item costs:

  • £3 to anywhere in the UK (£3 is charged on all UK orders up to 2kg)
  • £6–8 to countries in the EU
  • £8–12 to World Zone 1 (North America (excl. US), South America, Africa, the Middle East, and most of Asia)
  • £9–13 to World Zone 2 (includes Australia, New Zealand and Singapore)
  • £10–15 to World Zone 3 (US only)

The shipping costs increase incrementally depending on the weight of your book or on how many books you are ordering, The full charges will be displayed when you enter your delivery address details on the cart/order page before purchase.

Free shipping applies to orders made by individual customers above the following thresholds:

  • UK: free shipping after £75 spent
  • EU: free shipping after £100 spent
  • International: free shipping after £150 spent

Estimated delivery times for your purchases are as follows:

  • UK: allow 3 to 5 days for delivery
  • EU: allow 7 days for delivery
  • International: allow 14 days for delivery

Note: your order may come in separate batches due to being fulfilled from different distribution centres, but this does not affect what you pay for shipping as you will only be charged for one delivery.

If you have not received all of your books within these time periods please contact us on info@windhorsepublications.com, stating your order reference number and your name.

 

RETURNS POLICY

If you are unhappy with your purchase, we have a “no quibbles” returns policy. Please contact us at info@windhorsepublications.com within 30 days of purchase to arrange a return.

 

SUBMISSIONS

We are open for new book submissions and enquiries from members of the Triratna Buddhist Community and other Buddhist traditions around the world. Learn more on our Submissions page.

 

COMMENTS AND COMPLAINTS

If you have any comments or complaints about our website or the service you have received, please let us know by e-mailing us at info@windhorsepublications.com.

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