Useful Information

THE EFFECTS OF THE UK LEAVING THE EUROPEAN UNION

From the 1st January 2021, the UK will have left the European Union (EU). Please be aware that our books are sold export taxes and duties unpaid. Depending on new regulations, these might need to be paid by customers in the EU. At the moment it is still unclear whether customers in the EU will be charged export taxes and duties, and if they are, how much these charges will be. We will keep you up to date on developments.

 

HOW TO ORDER

Individual orders

Click the Add to basket button on any product page on this website to purchase your book, eBook, CD or eGift card. Click on View basket at any time to view your order.
You can pay via PayPal or by Visa, Mastercard or American Express. All payments are processed securely by PayPal or Braintree.
For orders outside the UK, the price of your order will be stated in Pounds Sterling and converted to your local currency.

You can also order by phone, email or post. For details, see the Distribution section on our For Bookshops page here.

Trade orders

Please see our For Bookshops page here.

 

SHIPPING AND DELIVERY

We charge a flat rate for shipping as follows:

£2.99 in the UK — allow 3 to 5 days for delivery. Free shipping on orders over £20.
£4.99 to Europe — allow 7 days for delivery. Free shipping on orders over £20.
£7.99 elsewhere — allow 14 days for delivery. Free shipping on orders over £30.

If you have not received your books within these time periods please contact us on info@windhorsepublications.com, stating your order reference number and name.

 

RETURNS POLICY

If you are unhappy with your purchase, we have a “no quibbles” returns policy. Please contact us at info@windhorsepublications.com within 30 days of purchase to arrange a return.

Please post returned items to:

Windhorse Publications Returns
c/o BookSource
50 Cambuslang Road
Cambuslang
Glasgow
G32 8NB
UK

COMMENTS AND COMPLAINTS

If you have any comments or complaints about our website or the service you have received, please let us know by e-mailing us at info@windhorsepublications.com.

 

PRIVACY POLICY

Information we collect

In order to place an order or create an account on our website you must provide your name, address, phone number, and email address. We will not pass these details on to any company other than the payment providers, Braintree and PayPal, and our distributors BookSource and Ingram, who will deliver your order. BookSource’s privacy policy can be found here and Ingram’s is here.

Your information will be used for the following purposes only:

  • To fulfil delivery of your order and subsequent orders if applicable.
  • To complete payment for your order and subsequent orders if applicable.

Email newsletter

We also maintain an email newsletter. Subscription to this is optional and separate from having a customer account on our site. You can unsubscribe from the newsletter at any time using the links in each email. In doing so, we will remove your email address from our newsletter database, but not from our main account holder database. When subscribing to the newsletter your email address is transferred to Mailchimp, whose privacy policy can be viewed here.

Transaction information

All transaction information relating to payment for your order will be processed securely by Braintree or PayPal. PayPal’s User Agreement is here, and their Privacy Policy can be viewed here. Braintree’s Privacy Policy is here.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Transfer of data outside the EEA

We may transfer your data outside the European Economic Area (EEA). Such transfers are only when necessary, for the purposes of processing payments, backing up website data, and maintaining our email newsletters.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

TERMS AND CONDITIONS

This website is owned and operated by Windhorse Publications Ltd (hereafter termed ‘Windhorse Publications’, ‘we’ or ‘us’). The terms set out in these Terms and Conditions (‘Terms’) may be changed at any time by us. We will notify customers of any changes to these Terms by posting information on our home page.

If you (the viewer) continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy (above) govern Windhorse Publications’ relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use our website.

These Terms were last updated on 9th September 2015.

Copyright

All content on this website is the property of Windhorse Publications, its authors and designers, and is protected by international copyright laws. Any content not owned by us is used subject to permission and the copyright owner is acknowledged. No content must be downloaded or distributed except for your single, personal use.

Content

The content of the pages of this website is for your general information and use only. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Use

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Security

We use appropriate encrypted security software on our website. However, any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you.

Privacy

We will use the details supplied by you in accordance with our Privacy Policy (above).

Sales Terms

Registration

In order to sign up to our membership services you need to register your details with us. It is your responsibility to provide accurate and complete information, and to inform us of any changes to that information. Further details can be found in the ‘My Account‘ section.

Do not disclose your account password under any circumstances whatsoever. We will not ask for these details except for when signing in to your account. If you believe unauthorised use of your account information has taken place, you must notify us immediately at info@windhorsepublications.com.

Purchasing

All orders for our products are accepted only when you receive a confirmation email from us stating that your order has been paid for, processed and your goods have been dispatched.

Prices

All prices are inclusive of applicable taxes, but do not include delivery charges. We endeavour to ensure that all prices on display on this website are accurate. Unlike print books, CDs, digital and audio books are subject to VAT. VAT only applies to customers within the European Union. For customers not included in the European Union, prices do not include VAT.

Discounts

All applicable discounts will be applied upon signing in to your account, or by entering a relevant discount code when checking out.

DRM-free eBooks

The author and publisher have provided our DRM-free eBooks to you without Digital Rights Management (DRM) encryption applied so you can enjoy reading them on your personal devices. The eBooks are for your personal use only and digital watermarks are being added, including the buyer’s name and email address. You may not make copies available publicly in any way, including via the web (whether DRM has been used or not). You may not copy, reproduce or upload the eBooks, other than to read them on one of your personal devices. We trust our readers to follow this policy in keeping with a kindly regard for our authors, Windhorse Publications and the spirit of Buddhist publishing. Copyright infringement is against the law. If you believe the copy of the eBook you are reading infringes on the author’s copyright, please notify the publisher at info@windhorsepublications.com.

Availability

All products are subject to availability. If an item runs out of stock, we endeavour to update the availability at the soonest event. If for any reason your order is confirmed and we cannot provide the required quantity of products, we will notify you using the details supplied upon ordering. You are entitled to a full refund including delivery charges.

Payment

Payment services are provided by Braintree and PayPal. PayPal’s user agreement, terms and privacy policy can be viewed here.

Delivery

See above for our shipping and delivery charges and our returns policy.

Despatch of all orders will be carried out by our distributor, BookSource.

All delivery times are estimates only. We will not be liable to you for any loss or damage arising from delay in delivery.

There may be a territorial restriction on our ability to deliver goods overseas. We will inform you accordingly.

When ordering products for delivery overseas you may be subject to import duties and taxes, which are levied once the goods reach the specified destination. Any additional charges for customs clearance must be borne by you.