Useful Information

THE EFFECTS OF THE UK LEAVING THE EUROPEAN UNION

From the 1st January 2021, the UK will have left the European Union (EU). Please be aware that our books are sold export taxes and duties unpaid. Depending on new regulations, these might need to be paid by customers in the EU. At the moment it is still unclear whether customers in the EU will be charged export taxes and duties, and if they are, how much these charges will be. We will keep you up to date on developments.

 

HOW TO ORDER

Individual orders

Click the Add to basket button on any product page on this website to purchase your book, eBook, CD or eGift card. Click on View basket at any time to view your order.
You can pay via PayPal or by Visa, Mastercard or American Express. All payments are processed securely by PayPal or Braintree.
For orders outside the UK, the price of your order will be stated in Pounds Sterling and converted to your local currency.

You can also order by phone, email or post. For details, see the Distribution section on our For Bookshops page here.

Trade orders

Please see our For Bookshops page here.

 

SHIPPING AND DELIVERY

We charge a flat rate for shipping as follows:

£2.99 in the UK — allow 3 to 5 days for delivery. Free shipping on orders over £20.
£4.99 to Europe — allow 7 days for delivery. Free shipping on orders over £20.
£7.99 elsewhere — allow 14 days for delivery. Free shipping on orders over £30.

If you have not received your books within these time periods please contact us on info@windhorsepublications.com, stating your order reference number and name.

 

RETURNS POLICY

If you are unhappy with your purchase, we have a “no quibbles” returns policy. Please contact us at info@windhorsepublications.com within 30 days of purchase to arrange a return.

Please post returned items to:

Windhorse Publications Returns
c/o BookSource
50 Cambuslang Road
Cambuslang
Glasgow
G32 8NB
UK

 

COMMENTS AND COMPLAINTS

If you have any comments or complaints about our website or the service you have received, please let us know by e-mailing us at info@windhorsepublications.com.