Useful Information

EU DELIVERIES

Please be aware that the UK is no longer part of the European Union, and you may have to pay custom clearance charges and/or taxes upon delivery. This is out of our control. The rates you will have to pay depend on the VAT charged on books in the country to which the books are delivered. We are investigating to see if we can offer a duty and taxes paid service where we would pre-pay the taxes and custom charges for you so that you would not have any unexpected costs and the courier service would have less paperwork.

 

HOW TO ORDER

Individual orders

Click the Add to basket button on any product page on this website to purchase your book, eBook, CD or eGift card. Click on View basket at any time to view your order.
You can pay via PayPal or by Visa, Mastercard or American Express. All payments are processed securely by PayPal or Braintree.
For orders outside the UK, the price of your order will be stated in Pounds Sterling and converted to your local currency.

You can also order by phone, email or post. For details, see the Distribution section on our For Bookshops page here.

Trade orders

Please see our For Bookshops page here.

 

SHIPPING AND DELIVERY

We charge a flat rate for shipping as follows:

£2.99 in the UK — allow 3 to 5 days for delivery. Free shipping on orders over £20.
£4.99 to Europe — allow 7 days for delivery. Free shipping on orders over £20.
£7.99 elsewhere — allow 14 days for delivery. Free shipping on orders over £30.

If you have not received your books within these time periods please contact us on info@windhorsepublications.com, stating your order reference number and name.

 

RETURNS POLICY

If you are unhappy with your purchase, we have a “no quibbles” returns policy. Please contact us at info@windhorsepublications.com within 30 days of purchase to arrange a return.

Please post returned items to:

Windhorse Publications Returns
c/o BookSource
50 Cambuslang Road
Cambuslang
Glasgow
G32 8NB
UK

 

COMMENTS AND COMPLAINTS

If you have any comments or complaints about our website or the service you have received, please let us know by e-mailing us at info@windhorsepublications.com.